Examination Internal Appeals Procedure


Springboard Education



In accordance with the Code of Practice for the conduct of external qualifications produced by QCA, Springboard Education Senior is committed to ensuring that:


         internal assessments are conducted by staff who have the appropriate knowledge, understanding and skills;


         assessment evidence provided by candidates has been produced and authenticated according to the requirements of the specification;


         the consistency of the internal assessment is secured through internal standardisation as necessary;


         Staff responsible for internal standardisation attend any compulsory training sessions.


Written appeals procedure


Each awarding body publishes its arrangements for appeals against its decisions.  In addition, an appeal can be made to the School concerning internal assessment:


  • the appeal applies only to the procedures used in arriving at internal assessment decisions and does not apply to the judgement themselves; you cannot appeal against the mark or grade only the procedures used
  • the parent or guardian must make the appeal in writing to the School’s Examinations Officer: appeals should normally be made by 30th April for examinations in the summer series.  This deadline may be extended in exceptional circumstances in situations where the coursework marking and moderation schedule extends beyond this time (?);
  • the enquiry into the internal process will normally be led by the Examinations Officer and the Head of Sixth Form(?), provided that neither has played any part in the original internal assessment process;
  • the teacher making the assessment will be able to respond to the appeal in writing, and a copy will be sent to the appellant (?);
  • the enquiry will consider whether the procedures used for the internal assessment were in conformity with the published requirements of the Awarding Body and the ‘Code of Practice’.


The appellant (?)  will be informed in writing of the outcome of the appeal, including:


         relevant communications with the Awarding Body;


         any steps taken to further protect the interest of the candidates.


If the appellant (?) is unhappy about the response in writing, he/she can ask for a personal hearing, where the panel will consist of two persons not previously involved, normally the Head Teacher and a member of the Governing body (?)


Enquiries About Results (Re-marks)


In cases of Enquiries About Results, where the school does not uphold a request for such an enquiry, the student may normally pay to have an enquiry carried out. Where the student wishes to challenge the decision not to hold an enquiry or consequent appeal, a similar procedure to that mentioned above will be carried out.



Each awarding body specifies detailed criteria for the internal assessment of work.  In addition, the awarding body must moderate the assessment and the final judgement on marks awarded is that of the awarding body.  Appeals against matters outside the School’s control will not be considered in the School’s appeals procedure.



Grievances and exams

You may request a marks review if you have failed an exam paper and believe that this result is not correct. If you believe that your exam result is unfair, we might be able to consider your grievance if your case meets certain criteria.

Marks review service

Errors in the calculation of exam results are very rare. However, if you have failed an exam paper and believe that this result is not correct, you may request a marks review.

This is not a re-mark but a check of the processes involved in arriving at your result.

Grievances and appeals

We have introduced formal grievance procedures as part of our drive to provide the best in customer service.

If you believe that your exam result is unfair, we might be able to consider your grievance if your case meets certain criteria. If you think that you might be entitled to raise a grievance, please ask the grievance co-ordinator Simon Yorke-Johnson (Head Teacher) for advice

You cannot request a review of a decision based on academic judgement.

Frequently asked questions

The following FAQs may also be useful to you if your grievance is related to exams:

Q. If my request for a review of a decision relates to exam results, and I want to re-sit at the next session if I have failed, should I apply to re-sit while I am waiting for my review?

Yes. If you are subsequently deemed to have passed already, we will refund the fee for the re-sit. If you apply for and then withdraw from the re-sit for any other reason, we will refund the fee minus an administration fee as long as you withdraw before the start of the exam week. We will not be liable for any other fees incurred due to the original exam result and/or any changes to it.

If you apply for and then withdraw from the re-sit for any other reason, we will refund the fee minus an administration fee as long as you withdraw before the start of the exam week.

Q. If I want a marks review and have a grievance relating to special consideration, should I wait for the outcome of the marks review before raising the grievance?

No. If you are eligible to request a review of your results as well as a marks review, you should apply for both simultaneously in order to meet the deadlines for both procedures.

What are the deadlines?

This year's On Demand examination results will be delivered to your school week commencing 19th July .  If you need an exam paper to be re-marked quickly because your college place depends on your result, then you can have a priority re-mark. The deadlines for enquiries are:

  • September 20 for GCSE enquiries

How long will it take?

The time it takes to deal with an enquiry can vary depending on the examining body marking your paper. The maximum time it will take for a GCSE enquiry is 30 days.

Does it cost me anything?

It's up to your school or college who pays for a re-mark: "Students may not have to pay for it themselves" says George. "Normally the school or college supporting the enquiry will foot the bill".

A clerical re-check will cost around £10. This is where exam papers are checked to ensure that every question has been marked and the total awarded for each paper has been correctly calculated. A full re-mark of examinations scripts will cost about £30 to £40. This is when all parts of the examination are re-marked.

Overview for On Demand or GCSE examinations

Once you've spoken to your teacher or form tutor, this is what should happen next:

  • Your school or college will lodge an enquiry with the examining body. This will normally result in a re-mark or re-moderation by the awarding body
  • If you or your school or college are unhappy with the outcome of the first enquiry they can lodge a secondary appeal with the awarding body within two weeks of receiving the first outcome. The awarding body will send a report of the first enquiry to you and then take it to the awarding body's appeals committee
  • If you're school or college is still not satisfied with the result they can lodge an appeal with the Examinations Appeal Board (EAB). This must be done three weeks after receiving the draft report on the outcome of your appeal from the awarding body. You will be told within two weeks if your application has been accepted or not. If it's accepted, an appeals hearing will be arranged before an EAB panel.

What about coursework

If   you have undertaken coursework and you're unhappy about a coursework grade then speak to a teacher at your school or college. Coursework remarks are a bit more complicated than examination re-marks. Carolyn Adams from AQA, one of the UK's biggest awarding bodies, says: "If you want to get your coursework unit re-marked then the examining body will have to re-moderate the whole of the school or colleges coursework. This means the student's school or college needs to be sure they want to take it forward."

Revised and published 03/06/13 SY-J